How QBK Volleyball Runs NYC's Indoor Beach Facility on Playbook Sports Software
NYC's indoor-beach hub trusts the AI-minded platform built for the future of sports.
Read the Case Study Contact Us
QBK Volleyball at a Glance
NYC's premier indoor-beach volleyball facility with a unique hybrid training methodology.
QBK Volleyball is Queens' only dedicated indoor sand volleyball facility — 12,000 sq ft of courts built for leagues, drop-in players, and competitive training. Founded by Leon Dubov, QBK layers a bar, restaurant, and swag shop onto its volleyball programming, creating one of NYC's few sports venues where the business model depends on filling every hour of every court, every day of the week. That complexity is exactly what led Leon to Playbook.
The Organization
Leon Dubov
Owner/Director
Queens, NY
12,000 sq ft indoor sand complex
With Playbook since 2024
Programs & Services
Leagues & Tournaments
Drop-ins
Bar & Restaurant
Swag Shop
The DaySmart Dilemma
Life on DaySmart
When Leon Dubov opened QBK Volleyball in Queens, he was running NYC's only 12,000 sq ft indoor sand complex — and managing it on a stack of tools never designed to work together. DaySmart handled some scheduling, Venmo and phone calls handled court rentals, Mailchimp handled email, and a spreadsheet handled everything else. Every league reschedule meant an email chain. Every tax season meant manual overrides at the POS. And every time Leon looked at a six-figure quote for custom software, the math didn't work. After years on DaySmart, QBK Volleyball switched to Playbook in 2024 to consolidate five separate tools into one.
Reschedule Chaos
League reschedules led to inbox ping-pong
Manual Tax Headaches
State and city taxes mixed handled by hand
Wasted Court Time
The empty-court hours hurt NYC rent math
Sky-High Dev Costs
Custom software quotes started at six figures
By the Numbers
Why QBK Volleyball Chose Playbook Over DaySmart
We're betting on Playbook as the AI leader in sports tech — simple as that.
Leon Dubov — Owner & Director, QBK Volleyball, Queens, NY
Tailored for Volleyball Business Success
| Requirement | Playbook Advantage |
|---|---|
| All-in-one dashboard | Registration, rentals, website, POS, marketing—single login |
| Airbnb-style rentals | Live sand availability, instant payment, auto door codes |
| Smart reschedules | Diagnostic matrix shuffles courts & teams—staff work reduced to clicks |
| Complex tax rules | State + NYC rates set once; clean reports exported |
| Future-proof AI | Built-in chat to query QBK data; AI roadmap shaped by venue feedback |
| People who care | Year-long discovery calls; team that "thinks ahead the way I do" |
How QBK Volleyball Implemented Playbook: From Discovery to Go-Live
Feature Rollout Summary
From Discovery to Daily Use
Playbook's onboarding team started with a deep discovery session to map QBK's tax structure, bar POS needs, and rental quirks before touching a single setting. From there, rosters and the merchant account migrated off DaySmart, and QBK's marketing — previously split across Mailchimp and a separate SMS tool — moved entirely into Playbook. Go-live focused on two revenue streams first: league registration and the Airbnb-style court rental portal. Within 24 hours, the first paid sand booking came in. The final phase deployed the custom reschedule matrix and enabled AI chat for revenue queries — turning data that used to live in spreadsheets into a conversational interface Leon checks daily.
Everyday Impact
How Playbook transformed daily operations at QBK Volleyball
Transforming Daily Operations
The shift from a fragmented stack to a single platform changed the texture of Leon's workday immediately. Court rental requests that used to arrive by text and get paid via Venmo now flow through a self-serve booking portal — Leon wakes up to paid hours on the calendar without lifting a finger. League nights that previously required back-and-forth email threads to reschedule now resolve in a single click, with Playbook's conflict-check engine surfacing every downstream effect automatically. The marketing budget that used to fund a Mailchimp subscription and a separate SMS tool now covers nothing extra — 50+ branded email and SMS templates are baked into Playbook at no added cost. The cumulative effect: roughly three hours a week returned to Leon and his staff, redirected from admin into coaching, community-building, and growing the bar program that has quietly become one of QBK's strongest revenue lines.
| Before | With Playbook |
|---|---|
| Email chains to swap league nights | One-click reschedule tool with conflict checks |
| Rental requests via phone & Venmo | Self-serve booking portal—owner wakes up to paid hours |
| Manual tax overrides at POS | Automated state + city tax on every sale |
| Mailchimp & SMS fees | 50+ Playbook marketing templates—no add-on cost |
| Spreadsheet hunting for numbers | Ask "How many off-peak rentals last week?"—AI answers instantly |
Lessons from Running a 12,000 sq ft Volleyball Facility
What's Working
Fill every hour — lunch-break drop-ins, late-night leagues, tournaments every holiday.
Simplify tech — bar tabs + swag in the same cart lifts margins.
Every new QBK location will launch on Playbook day one.
Leon Dubov — Owner & Director, QBK Volleyball
What We'd Tweak Next Time
Blueprint workflows early — speeds up custom automations.
Food-and-bev is the secret sand profit — and Playbook puts it all in the same cart.
Leon Dubov — Owner & Director, QBK Volleyball
What's Next: QBK Volleyball's Expansion Plans with Playbook
Scouting location #2
Playbook workflows will clone in minutes.
Dynamic pricing AI
to fine-tune quiet sand hours.
Sponsor Outreach Agent
lining up beverage brands for league nights.
Opening a second location normally means rebuilding your operations stack from scratch — new merchant account, new staff training, new scheduling logic. Because QBK runs entirely on Playbook, location #2 inherits every workflow Leon already has: the rental portal, the tax configuration, the reschedule matrix, and the marketing templates. The operational lift of going multi-location shrinks to a site survey and a domain name.
Key Takeaway
QBK Volleyball consolidated five tools into Playbook's single platform — court rentals now run themselves, league reschedules happen in clicks, and AI answers business questions on demand. In the first 60 days after go-live, court rental volume grew by roughly 40% and Leon's team reclaimed approximately three hours a week previously lost to scheduling admin. For any indoor sports facility operator weighing the same toolstack problem, QBK's migration is proof that consolidation pays — in time, in revenue, and in the mental clarity to focus on what actually grows the business.
Our players noticed immediately — bookings just show up now. Nobody's texting Leon to reserve a court anymore.
QBK Volleyball Staff Member — Queens, NY
With less complexity and more insight, Leon can focus on bringing indoor sand to the next city. Read more case studies →
Frequently Asked Questions
Everything volleyball facility operators want to know about switching to Playbook.
Scale Without Complexity
See how Playbook can help you expand your programs, add new sports, and build a thriving community hub
Ready to build your multi-sport legacy?
Join QBK Volleyball and hundreds of other sports facilities that have scaled their operations and expanded their community impact with Playbook.
Multi-Sport Management
Manage volleyball, basketball, pickleball and more from one platform
Community Building
Create a hub for leagues, drop-ins, and community engagement
Scalable Growth
Expand your programs and facilities without expanding your admin team