---
title: Volleyball Facility Management Software NYC | QBK + Playbook
description: QBK Volleyball replaced DaySmart with Playbook to automate court rentals, tax reporting & league scheduling. First paid booking within 24 hours.
image: https://www.callplaybook.com/assets/img/case-studies/qbk-volleyball-cover.jpg
---

Volleyball Facility Management Software NYC | QBK Volleyball + Playbook

CASE STUDY

# How QBK Volleyball Runs NYC's Indoor Beach Facility on Playbook Sports Software

NYC's indoor-beach hub trusts the AI-minded platform built for the future of sports.

[Read the Case Study](https://www.callplaybook.com/case-studies/qbk-volleyball#overview) [Contact Us](https://www.callplaybook.com/case-studies/qbk-volleyball#contact-section)

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![Playbook Logo](https://www.callplaybook.com/hubfs/playbook%20logo.png)

Playbook Team

** August 7, 2025 • 6 min read

** ** **

![QBK Volleyball Logo](https://static.wixstatic.com/media/e981a2_442465073bef4438885bb4d1f575c080~mv2.png)

The Organization

## QBK Volleyball at a Glance

NYC's premier indoor-beach volleyball facility with a unique hybrid training methodology.

QBK Volleyball is Queens' only dedicated indoor sand volleyball facility — 12,000 sq ft of courts built for leagues, drop-in players, and competitive training. Founded by Leon Dubov, QBK layers a bar, restaurant, and swag shop onto its volleyball programming, creating one of NYC's few sports venues where the business model depends on filling every hour of every court, every day of the week. That complexity is exactly what led Leon to Playbook.

### The Organization

**

###### Leon Dubov

Owner/Director

**

###### Queens, NY

12,000 sq ft indoor sand complex

**

###### With Playbook since 2024

###### Programs & Services

**

Leagues & Tournaments

**

Drop-ins

**

Bar & Restaurant

**

Swag Shop

## The DaySmart Dilemma

### Life on DaySmart

When Leon Dubov opened QBK Volleyball in Queens, he was running NYC's only 12,000 sq ft indoor sand complex — and managing it on a stack of tools never designed to work together. DaySmart handled some scheduling, Venmo and phone calls handled court rentals, Mailchimp handled email, and a spreadsheet handled everything else. Every league reschedule meant an email chain. Every tax season meant manual overrides at the POS. And every time Leon looked at a six-figure quote for custom software, the math didn't work. After years on DaySmart, QBK Volleyball switched to Playbook in 2024 to consolidate five separate tools into one.

**

#### Reschedule Chaos

League reschedules led to inbox ping-pong

**

#### Manual Tax Headaches

State and city taxes mixed handled by hand

**

#### Wasted Court Time

The empty-court hours hurt NYC rent math

**

#### Sky-High Dev Costs

Custom software quotes started at six figures

## By the Numbers

5

Tools consolidated into one platform

<24h

Time to first paid sand booking after go-live

~3 hrs

Hours saved weekly on scheduling admin

~40%

Court rental growth in first 60 days

$0

Extra cost for 50+ marketing templates

## Why QBK Volleyball Chose Playbook Over DaySmart

> We're betting on Playbook as the AI leader in sports tech — simple as that.
> 
> Leon Dubov — Owner & Director, QBK Volleyball, Queens, NY

### Tailored for Volleyball Business Success

| Requirement | Playbook Advantage |
| --- | --- |
| All-in-one dashboard | Registration, rentals, website, POS, marketing—single login |
| [Airbnb-style rentals](https://www.callplaybook.com/bookable-calendar?hsLang=en) | Live sand availability, instant payment, auto door codes |
| Smart reschedules | Diagnostic matrix shuffles courts & teams—staff work reduced to clicks |
| Complex tax rules | State + NYC rates set once; clean reports exported |
| Future-proof AI | Built-in chat to query QBK data; AI roadmap shaped by venue feedback |
| People who care | Year-long discovery calls; team that "thinks ahead the way I do" |

## How QBK Volleyball Implemented Playbook: From Discovery to Go-Live

### Feature Rollout Summary

**

#### From Discovery to Daily Use

Playbook's onboarding team started with a deep discovery session to map QBK's tax structure, bar POS needs, and rental quirks before touching a single setting. From there, rosters and the merchant account migrated off DaySmart, and QBK's marketing — previously split across Mailchimp and a separate SMS tool — moved entirely into Playbook. Go-live focused on two revenue streams first: [league registration](https://www.callplaybook.com/features/league-management-software?hsLang=en) and the Airbnb-style court rental portal. Within 24 hours, the first paid sand booking came in. The final phase deployed the custom reschedule matrix and enabled AI chat for revenue queries — turning data that used to live in spreadsheets into a conversational interface Leon checks daily.

## Everyday Impact

How Playbook transformed daily operations at QBK Volleyball

### Transforming Daily Operations

The shift from a fragmented stack to a single platform changed the texture of Leon's workday immediately. Court rental requests that used to arrive by text and get paid via Venmo now flow through a [self-serve booking portal](https://www.callplaybook.com/bookable-calendar?hsLang=en) — Leon wakes up to paid hours on the calendar without lifting a finger. League nights that previously required back-and-forth email threads to reschedule now resolve in a single click, with Playbook's conflict-check engine surfacing every downstream effect automatically. The marketing budget that used to fund a Mailchimp subscription and a separate SMS tool now covers nothing extra — 50+ branded email and SMS templates are baked into Playbook at no added cost. The cumulative effect: roughly three hours a week returned to Leon and his staff, redirected from admin into coaching, community-building, and growing the bar program that has quietly become one of QBK's strongest revenue lines.

| Before | With Playbook |
| --- | --- |
| Email chains to swap league nights | [One-click reschedule tool](https://www.callplaybook.com/interactive-scheduling?hsLang=en) with conflict checks |
| Rental requests via phone & Venmo | Self-serve booking portal—owner wakes up to paid hours |
| Manual tax overrides at POS | Automated state + city tax on every sale |
| Mailchimp & SMS fees | 50+ Playbook marketing templates—no add-on cost |
| Spreadsheet hunting for numbers | Ask "How many off-peak rentals last week?"—AI answers instantly |

## Lessons from Running a 12,000 sq ft Volleyball Facility

**

#### What's Working

**Fill every hour** — lunch-break drop-ins, late-night leagues, tournaments every holiday.

**Simplify tech** — bar tabs + swag in the same cart lifts margins.

> Every new QBK location will launch on Playbook day one.
> 
> Leon Dubov — Owner & Director, QBK Volleyball

**

#### What We'd Tweak Next Time

**Blueprint workflows early** — speeds up custom automations.

> Food-and-bev is the secret sand profit — and Playbook puts it all in the same cart.
> 
> Leon Dubov — Owner & Director, QBK Volleyball

## What's Next: QBK Volleyball's Expansion Plans with Playbook

**

##### Scouting location #2

Playbook workflows will clone in minutes.

**

##### Dynamic pricing AI

to fine-tune quiet sand hours.

**

##### Sponsor Outreach Agent

lining up beverage brands for league nights.

Opening a second location normally means rebuilding your operations stack from scratch — new merchant account, new staff training, new scheduling logic. Because QBK runs entirely on Playbook, location #2 inherits every workflow Leon already has: the rental portal, the tax configuration, the reschedule matrix, and the marketing templates. The operational lift of going multi-location shrinks to a site survey and a domain name.

**

## Key Takeaway

QBK Volleyball consolidated five tools into [Playbook's single platform](https://www.callplaybook.com/features/sports-facility-software?hsLang=en) — court rentals now run themselves, league reschedules happen in clicks, and AI answers business questions on demand. In the first 60 days after go-live, court rental volume grew by roughly 40% and Leon's team reclaimed approximately three hours a week previously lost to scheduling admin. For any indoor sports facility operator weighing the same toolstack problem, QBK's migration is proof that consolidation pays — in time, in revenue, and in the mental clarity to focus on what actually grows the business.

> Our players noticed immediately — bookings just show up now. Nobody's texting Leon to reserve a court anymore.
> 
> QBK Volleyball Staff Member — Queens, NY

With less complexity and more insight, Leon can focus on bringing indoor sand to the next city. [Read more case studies →](https://www.callplaybook.com/sports-software-clients?hsLang=en)

Got Questions?

## Frequently Asked Questions

Everything volleyball facility operators want to know about switching to Playbook.

 What is the best sports management software for indoor volleyball facilities? **

 Playbook is purpose-built for multi-revenue sports facilities like indoor volleyball venues. It combines court rental booking, league registration, POS for food and merchandise, automated tax reporting, and built-in email and SMS marketing into a single platform — no bolt-ons required. QBK Volleyball in Queens, NY consolidated five separate tools into Playbook after switching from DaySmart.

 What software do indoor volleyball facilities use to manage court rentals? **

 Many indoor volleyball facilities use a patchwork of tools — calendar apps, Venmo or Square for payments, and Mailchimp for marketing. Playbook replaces all of these with an Airbnb-style self-serve rental portal that handles live sand court availability, instant payment collection, and automated door code delivery. QBK Volleyball received its first paid sand booking within 24 hours of going live.

 How does Playbook handle court rental scheduling for a volleyball facility? **

 Playbook's rental module works like a consumer booking app — players see live court availability, choose a time slot, and pay instantly online. Owners receive the booking notification and payment automatically, with no phone tag or manual invoicing. For league play, Playbook's diagnostic reschedule matrix lets staff swap courts and game times with conflict checks in a single click instead of email chains.

 Can Playbook replace DaySmart for volleyball clubs and facilities? **

 Yes. QBK Volleyball migrated directly from DaySmart to Playbook and resolved the three biggest pain points: manual tax overrides, league reschedule chaos, and a lack of integrated marketing tools. [Playbook handles state and NYC tax rates](https://www.callplaybook.com/financial-reporting?hsLang=en) automatically on every transaction, includes 50+ email and SMS marketing templates at no extra cost, and provides an AI chat layer so owners can query revenue and booking data without touching a spreadsheet.

 How do I automate tax reporting for a sports facility in New York City? **

 New York City sports facilities face a layered tax environment — state sales tax, NYC city tax, and in some cases amusement taxes that vary by activity type. Playbook lets facility operators configure state and local tax rules once per product category; the correct rates then apply automatically at every point of sale, whether that's a court rental, league registration, bar tab, or swag purchase. Clean tax reports can be exported directly for accounting.

 What does Playbook's AI actually do for a volleyball facility owner? **

 Playbook's built-in AI chat lets facility owners ask plain-English questions about their own business data — for example, "How many off-peak rentals did we do last week?" or "What was court revenue on Saturday nights this month?" Instead of digging through spreadsheets or running manual reports, owners get instant answers. The AI roadmap is actively shaped by venue operators, and future features include dynamic pricing suggestions for slow court hours and a sponsor outreach agent.

 How long does it take to migrate from DaySmart to Playbook? **

 QBK Volleyball completed their full migration — including roster transfer, merchant account setup, website flip, and go-live — in a matter of weeks. The process follows four stages: Discovery (tax rules, POS config, rental quirks), Data & Payments (roster and payment migration), Go-Live (league registration and rental portal launch), and Optimization (custom automations and AI chat setup). Most facilities are taking live bookings within 30 days of kickoff.

READY TO GROW YOUR SPORTS FACILITY?

## Scale Without Complexity

See how Playbook can help you expand your programs, add new sports, and build a thriving community hub

## Ready to build your multi-sport legacy?

Join QBK Volleyball and hundreds of other sports facilities that have scaled their operations and expanded their community impact with Playbook.

**

##### Multi-Sport Management

Manage volleyball, basketball, pickleball and more from one platform

**

##### Community Building

Create a hub for leagues, drop-ins, and community engagement

**

##### Scalable Growth

Expand your programs and facilities without expanding your admin team

** Request a Demo

[** Email Us ](mailto:help@callplaybook.com) [** 650-663-5872 ](tel:+16506635872) [** Call Sales ](tel:+16506635872)

### ** Book Your Strategy Call

**

**

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