RG Basketball & Playbook
A six-year partnership that grew from camps to five courts of everything
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RG Basketball at a Glance
A six-year partnership that grew from camps to five courts of everything
Back in 2019, Playbook covered camps, classes, and leagues—but rentals, club teams, and memberships still lived on other systems. Ronnie liked the people and the values behind Playbook, so he took a chance and signed on anyway.
1. The Organization
Ronnie Grandison
15-year NBA veteran
Facility
RG Basketball Center
5-court basketball & volleyball center in Cincinnati, OH
Programs
Signed with Playbook
2019
App
Branded white-label "RG Basketball" mobile app powered by Playbook
Integration Partners
2. The Challenge
Growing Pains: From One Court to Five
Rapid Facility Expansion
From a single court to a 5-court complex in 3 years
Sport Diversification
Added volleyball and pickleball programs
System Limitations
Original software couldn't handle multi-sport scheduling
Brand Identity
Needed a branded mobile experience for members
"We started with Playbook for our camps and classes, but as we grew to five courts and added volleyball and pickleball, we needed everything in one system. The branded app was a game-changer for our members."
"When we started with Playbook, we were just a small operation. Now we're running five courts with multiple sports, and the system has scaled perfectly with us."
Key insight: The branded mobile app has become a central part of RG Basketball's identity, with over 90% of members using it regularly for registrations, schedules, and payments.
3. The Playbook Partnership
From basic camps to a multi-sport powerhouse
Complete Multi-Sport Solution
| 2019: Initial Implementation | 2025: Full Integration |
|---|---|
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Basic basketball camps and classes
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Complete multi-sport facility management across basketball, volleyball, and pickleball
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No mobile presence
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Branded "RG Basketball" mobile app with 90% member adoption
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Single-sport management system
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Multi-sport scheduling across basketball, volleyball, and pickleball
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Limited reporting capabilities
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Comprehensive analytics across all programs and sports
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Basic payment processing
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Integrated Stripe payments with automated billing and installment plans
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Six-Year Growth Partnership
Growth Milestones
- 2019: Initial implementation for basketball camps
- 2021: Expanded to full facility management
- 2023: Added volleyball program integration
- 2024: Launched pickleball membership system
"The Playbook team has been with us every step of the way as we've grown from a small operation to a multi-sport facility. They understand what we need before we even ask."
4. Multi-Sport Success Story
How Playbook helped RG Basketball scale from one court to five
Key Business Outcomes for RG Basketball
Measurable impact across operations, member experience, and business growth
App Adoption
90% of members actively use the branded RG Basketball mobile app for registrations and schedules
Multi-Sport Growth
Successfully expanded from basketball-only to include volleyball and pickleball programs
Facility Growth
Scaled from one court to a five-court facility while maintaining the same administrative team size
Revenue Growth
35% increase in program registrations and 40% growth in court rental revenue since implementing Playbook
5. Daily Operations & Impact
How Playbook powers RG Basketball's multi-sport facility operations
Multi-Sport Operational Impact
| Operational Area | Playbook Impact |
|---|---|
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Automated scheduling across five courts with real-time availability updates and waitlist management for camps, clinics, and private training sessions. |
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Integrated court scheduling for volleyball leagues and tournaments with automatic roster management and team communication tools. |
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Newest addition to RG Basketball's offerings with dedicated court reservations, membership tracking, and league management for the fastest-growing sport in the facility. |
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Branded RG Basketball mobile app with 90% member adoption allows players to register for programs, view schedules, make payments, and receive real-time court updates. |
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Integrated AI chatbot handles 75% of member inquiries about schedules, program availability, and billing questions, freeing up staff for more complex member interactions. |
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Real-time dashboards track court utilization, program profitability, and member retention across all sports with automated monthly reports for ownership. |
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Integrated Stripe payment processing with automated billing reminders has reduced payment delays by 65% and improved cash flow across all programs. |
6. Six-Year Growth Journey
How RG Basketball evolved from a single-court operation to a multi-sport powerhouse
Growth Metrics 2019-2025
Membership Growth
From 150 members (2019) to over 1,200 active members (2025)
Facility Expansion
Scaled from 1 court to 5 courts with volleyball and pickleball facilities
Multi-Sport Success
Added volleyball (2023) and pickleball (2024), now 30% of revenue
Digital Transformation
90% of members use the branded mobile app, reducing front desk calls by 65%
Community Impact
Regional hub for youth sports development, hosting major tournaments and camps led by former NBA players
"What started as a simple solution for our basketball camps has evolved into the backbone of our entire multi-sport operation. Playbook has been with us every step of the way as we've grown from a small operation to a regional sports hub."
7. The Next Chapter
How RG Basketball and Playbook will continue innovating together
AI Coaching Assistant
Q3 2025Personalized training plans and video analysis for basketball and volleyball players with automated skill development tracking and comparison to peers.
Multi-Sport Tournament Platform
Q4 2025Integrated scheduling and management system for RG Basketball's regional tournaments with automated bracketing and real-time score updates.
Facility Expansion Analytics
Q1 2026AI-powered utilization analysis to guide RG Basketball's next facility expansion with predictive modeling for optimal court allocation and revenue forecasting.
Youth Development Academy
Q2 2026Digital platform for tracking youth player development and scholarship opportunities with college recruitment tools and showcase event management.
"The future of RG Basketball is about more than just expanding our facility—it's about using technology to develop better athletes and create a true community hub. With Playbook's roadmap, we're confident we can achieve both goals simultaneously."
Key Takeaway
Playbook's comprehensive platform has been the foundation for RG Basketball's remarkable six-year growth journey from a single-court basketball operation to a thriving multi-sport facility. By consolidating all operations—basketball programs, volleyball leagues, pickleball tournaments, court rentals, and youth development—into one system, RG Basketball has scaled its business without scaling administrative overhead, creating a sustainable model for continued expansion and community impact.
Scale Without Complexity
See how Playbook can help you expand your programs, add new sports, and build a thriving community hub
Ready to build your multi-sport legacy?
Join RG Basketball and hundreds of other sports facilities that have scaled their operations and expanded their community impact with Playbook | Teammate AI.
Multi-Sport Management
Manage basketball, volleyball, pickleball and more from one platform
Community Building
Create a hub for youth development and community engagement
Scalable Growth
Expand your programs and facilities without expanding your admin team